Interpath Laboratory

Outside Client Service Representative

US-Portland
Job ID
2017-2247
# Positions
1
Category
Customer Service/Support
Schedule
varied
Bilingual
Not Required

Equal Opportunity Statement

EOE Disabled/Veteran

Expectations for all Employees

Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of laboratory operations. Assume a service-oriented attitude to gain a sense of pride and accomplishment. Accept the team approach with dedication and commitment towards all work performed.

Overview

Ensures prompt, thorough and courteous service to clients and patients.

Qualifications

Education: High school graduate or equivalent

 

Licensure/Certification: Valid driver’s license with no restrictions

 

Experience: Excellent communication and customer service skills; good keyboard and computer proficiency; accurate data entry skills; ability to work in fast paced environment; understanding of basic medical terminology; excellent communication/telephone skills and the ability to multi-task. Capable of driving vehicles with either standard or automatic transmission. A minimum of 6 months experience working in a Specimen Processing department is required for hire and/or part of this position’s initial training requirements.

Responsibilities

Take Customer Service phone calls and follow up of patient and client requests.

 

Accurately solve problems and answer questions for Interpath clients.

 

Gauge client satisfaction with Interpath operations and performance. 

 

Work closely with local Interpath sites and Managers to solve client issues.

 

Help Sales reps to find, educate and close new business relationships.

 

Bring new clientsup to speed on Interpath process and procedures

 

Help the billing office with collection of payment from clients  and or patients

 

Work with and understand courier operations

 

Keeping corporate aware of trends or changes to your area

 

Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.

 

Participate in departmental quality assurance monitors.

 

Follow all established I.Q. protocols

 

Perform other work related duties as assigned.

Specific Areas of Responsibility

See above

OSHA Category

      

General Physical Requirements

Mobile office environment, candidate will be exposed to a variety of different medical facilities and environments.

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