Interpath Laboratory

  • Outside Client Service Representative - Clinical Laboratory

    Location US-Portland
    Job ID
    # Positions
    Customer Service/Support
    Monday-Friday, varied
    Not Required
  • Equal Opportunity Statement

    EOE Disabled/Veteran

    Expectations for all Employees

    Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of laboratory operations. Assume a service-oriented attitude to gain a sense of pride and accomplishment. Accept the team approach with dedication and commitment towards all work performed.


    Ensures prompt, thorough and courteous service to clients and patients.


    Education: High school graduate or equivalent


    Licensure/Certification: Valid driver’s license with no restrictions


    Experience: Excellent communication and customer service skills; good keyboard and computer proficiency; accurate data entry skills; ability to work in fast paced environment; understanding of basic medical terminology; excellent communication/telephone skills and the ability to multi-task. Capable of driving vehicles with either standard or automatic transmission. A minimum of 6 months experience working in a Specimen Processing department is required for hire and/or part of this position’s initial training requirements.


    Take Customer Service phone calls and follow up of patient and client requests.


    Accurately solve problems and answer questions for Interpath clients.


    Gauge client satisfaction with Interpath operations and performance. 


    Work closely with local Interpath sites and Managers to solve client issues.


    Help Sales reps to find, educate and close new business relationships.


    Bring new clientsup to speed on Interpath process and procedures


    Help the billing office with collection of payment from clients  and or patients


    Work with and understand courier operations


    Keeping corporate aware of trends or changes to your area


    Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.


    Participate in departmental quality assurance monitors.


    Follow all established I.Q. protocols


    Perform other work related duties as assigned.

    Specific Areas of Responsibility


    OSHA Category


    General Physical Requirements

    Mobile office environment, candidate will be exposed to a variety of different medical facilities and environments.


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