Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of laboratory operations. Assumes service-oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment towards all work performed.
Contribute to client satisfaction and retention by providing prompt, courteous service to clients and patients in the areas of laboratory test orders, results, test information and problem resolution in a telephone service center environment.
Education: High school graduate or equivalent; some college preferred
Experience: A minimum of 6 months experience working in laboratory specimen processing department required (on the job training may be provided). Excellent analytical and communication skills; superior customer service skills; high-level computer proficiency; ability to work in fast paced environment and balance competing priorities and knowledge of medical terminology is preferred. A combination of education and experience will be considered.
This position may occasionally perform tasks that involve exposure to blood, body fluids and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.
Typically sits for extended period of times.