Interpath Laboratory

  • Outside Client Service Representative

    Location US-WA-Pasco | US-WA-Spokane
    Job ID
    2018-2820
    # Positions
    1
    Category
    Customer Service/Support
    Schedule
    Monday-Friday 8a.m.-5p.m.
  • Equal Opportunity Statement

    EOE Disabled/Veteran

    Expectations for all Employees

    Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of laboratory operations. Assume a service-oriented attitude to gain a sense of pride and accomplishment. Accept the team approach with dedication and commitment towards all work performed.

    Overview

    Ensures prompt, thorough and courteous service to clients and patients.

    Skills

    Proficient use of Microsoft Office products, Able to adapt to, embrace and require use of our CRM software.  Must be able to understand and use productively other business specific software as required and desired by the corporation. Must be able to communicate effectively with internal management.

    Qualifications

    Education: High school graduate or equivalent

     

    Licensure/Certification: Valid driver’s license with no restrictions

     

    Experience: Excellent communication and customer service skills; good keyboard and computer proficiency; accurate data entry skills; ability to work in fast paced environment; understanding of basic medical terminology; excellent communication/telephone skills and the ability to multi-task. Capable of driving vehicles with either standard or automatic transmission. A minimum of 6 months experience working in a Specimen Processing department is required for hire and/or part of this position’s initial training requirements.

    Responsibilities

    1. Assist with the maintenance and growth of the organization’s relationship with existing clients.

    2.Accurately solve problems and answer questions for Interpath clients.

    3. Gauge client satisfaction with Interpath operations and performance.

    4. Work closely with local Interpath sites and Managers to solve client issues.

    5. Help Sales representatives to find, educate and close new business relationships.

    6. Bring new clients up to speed on Interpath process and procedures

    7.Help the billing office with collection of payment from clients and or patients

    8.Work with and understand courier operations.

    9. Keeping corporate aware of trends or changes to your area

    10. Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.

    11. Participate in departmental quality assurance monitors.

    12. Follow all established I.Q. protocols

    13. Perform other work related duties as assigned.

     

    Specific Areas of Responsibility

    Work closely with the organization’s management team, laboratory employees and client service representatives on developing new and changing current services, polices, processes and products. Represent the face of the client in the decision making processes involved.

    OSHA Category

    This position may involve exposure to blood, body fluids and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.

    General Physical Requirements

    Potential exposure to odorous chemicals and specimens.

     

    Drive assigned vehicle in all types of conditions, including built-up areas, freeway and rural traffic, hours of darkness and inclement weather.

     

    Able to enter and exit assigned vehicle.

     

    Able to sit in vehicle/drive for up to 2+ hours nonstop.

     

    Able to load and unload assigned vehicle, with frequent bending involved.

     

    Occasional kneeling, bending, stooping to perform vehicle inspections and minor operator maintenance.

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